{"id":29236,"date":"2022-03-07T10:03:59","date_gmt":"2022-03-07T09:03:59","guid":{"rendered":"http:\/\/simplifai-new\/?p=29236"},"modified":"2023-09-28T13:06:23","modified_gmt":"2023-09-28T13:06:23","slug":"simplifai-enters-into-a-partnership-with-proffcom","status":"publish","type":"post","link":"https:\/\/simplifai.dev07.dekodes.no\/wp\/blog\/2022\/03\/07\/simplifai-enters-into-a-partnership-with-proffcom\/","title":{"rendered":"Simplifai enters into a partnership with ProffCom"},"content":{"rendered":"\t
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\n\t\t\t\t\t\t7. March 2022\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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  • Artificial Intelligence<\/a><\/li>
  • Partnere<\/a><\/li>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t

    Simplifai enters into a partnership with ProffCom<\/h1>

    Simplifai has entered into a partnership agreement with ProffCom AS for customer support services with AI-powered solutions for the Norwegian market. ProffCom is a leading provider of customer support services to several companies in many industries. They have experience in banking, media, logistics, electricity, telecom, and security and deliver a variety of solutions. Their solutions… <\/p><\/div>

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    \n\t\t\t\t\t\t Words by<\/span> Emilie Borgersrud\n\t\t\t\t\t<\/p>\n\t\t\t\t\t

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    ProffCom AS<\/strong><\/span><\/a> for customer support services with AI-powered solutions for the Norwegian market. <\/span><\/p>\n\n

    ProffCom is a leading provider of customer support services to several companies in many industries. They have experience in banking, media, logistics, electricity, telecom, and security and deliver a variety of solutions. Their solutions range from operating entire customer centers to being a flexible collaboration partner for customer traffic associated with the customer journeys that they handle. With more than 200 employees, they are primarily located in Oslo and have two more branches in other regions of Norway. ProffCom also has a presence in Belgrade, Serbia in collaboration with NoviCom.<\/span> <\/span><\/p>\n\n

    As part of the agreement, ProffCom will include Simplifai\u2019s AI-powered solutions in its offering to assist Norwegian public and private customers in arranging for automatic receipt and administration of e-mail as well as user or customer inquiries, including handling documents. ProffCom will also train resources using Simplifai\u2019s solutions that will enable them to assist in the delivery of projects to other Simplifai customers.<\/span> <\/span><\/p>\n\n

     <\/span> <\/span><\/p>\n\n

    \u201cWe as a full-service supplier can offer both traditional and automated customer service. Because of our new partnership with Simplifai, we are now even better equipped to offer our existing and new customers a much greater degree of automation of customer service \u2013 especially by email. This will help create even better customer experiences,<\/span>\u201d<\/p><\/blockquote>\n\n

    ~ says ProffCom\u2019s sales director, Robert Gati<\/span> <\/span><\/p>\n\n

     <\/span> <\/span><\/p>\n\n

    \u201cThe volumes of inquiries to customer centers do not seem to decrease immediately. The number of transactions made digitally increases steadily and thus customers also need to communicate with both manufacturers and suppliers of products and services in the market. The transition from telephone and email to chat has not been significant as seen in analytical projections, although the number of chats has increased considerably in the last 4 years. There are thus a large number of emails Simplifai\u2019s solutions can help to handle in a much better way than that each of them must be read and handled by a customer center employee.\u201d<\/span> <\/span><\/p>\n\n

    \u201cThis is a market we see great potential in and strongly want to contribute with an optimization of efforts and results for each individual end customer.\u201d<\/span> <\/span><\/p>\n\n

    \u201cCustomers\u2019 desire and need for quick, consistent answers to emails increases with time. If you can also extend the \u00abopening hours\u00bb for when you can get help, this is a very exciting extension of the service offer for ProffCom\u2019s customers. We look forward to the way forward in the collaboration and to being the preferred supplier of intelligent email handling,<\/span>\u201d<\/p><\/blockquote>\n\n

    ~ says B\u00e5rd Myrstad \u2013 CEO of Simplifai<\/span><\/p>\n\n

     <\/span> <\/span><\/p>\n\n

    For more information, contact:<\/span><\/b> <\/span><\/p>\n\n

    B\u00e5rd Myrstad, CEO, Simplifai, tel: +47 415 03 263, <\/span>bard.myrstad@simplifai.ai<\/span><\/a> <\/span><\/p>\n\n

    Les mer:<\/span><\/b><\/h3>\n\n

    Simplifai becomes UiPath Advanced Technology Partner<\/span><\/b><\/a> <\/span><\/p>\n\n

    Simplifai inng\u00e5r partnerskap med Crayon Norge om lisenser i det Norske markedet \u2013 gir Simplifai tilgang til en bred liste med kunder<\/a><\/strong><\/span><\/p>\n\n

    Simplifai enters a strategic partnership with healthcare solution provider Avans Soma AS<\/a><\/strong><\/span><\/p>\n\n

    Simplifai inng\u00e5r strategisk partnerskap med Documaster og signerer to kommuner som kunder<\/a><\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Simplifai has entered into a partnership agreement with ProffCom AS for customer support services with AI-powered solutions for the Norwegian market. ProffCom is a leading provider of customer support services to several companies in many industries. They have experience in banking, media, logistics, electricity, telecom, and security and deliver a variety of solutions. Their solutions…<\/p>\n","protected":false},"author":6,"featured_media":28533,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","event_date":""},"categories":[65,77],"tags":[],"yoast_head":"\nSimplifai enters into a partnership with ProffCom - Simplifai<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Simplifai enters into a partnership with ProffCom\" \/>\n<meta property=\"og:description\" content=\"Simplifai has entered into a partnership agreement with ProffCom AS for customer support services with AI-powered solutions for the Norwegian market. ProffCom is a leading provider of customer support services to several companies in many industries. 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